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Wallet

Currencies

No, iGames has no integrations for Web3 or NFTs and has no future plans to do so. iGames does have stored currency in the form of gCoins which would be similar to any other games (including Heroes of Newerth 'gold coins') that are purchased using real world money.
 
iGames also has a Fiat Wallet that is named such to differentiate the ability to withdraw those funds from that Wallet. Players and Creators would use this wallet for Marketplace transactions (in and out), tournament winnings and creator activities.
 
Creator activities include making games that earn revenue (selling their game or microtransactions) and providing/producing art assets & other contributions to projects.
 
The Fiat Wallet is used for Markplace transactions (where players can buy and sell items from games made with iGames) as well as getting paid for creator activities. Those activities involve making games and creating & selling art assets or providing custom contributions to projects (games).

gCoins are a virtual currency used for purchasing games and in-game microtransactions.

Key Features of gCoins:

  • Fixed Value – The value of gCoins is set at $0.02 USD per gCoin.
  • Platform-Wide Scope – gCoins can be used across all games and certain platform activities.

  • Purchase-Only Currency – Unlike Tickets, gCoins cannot be earned through gameplay and must be purchased. 

  • Multiple Payment Options – Users can purchase gCoins using 130+ payment methods or their Fiat Wallet balance.

  • Convertible to USD – gCoins can be exchanged for real currency, allowing for monetization.

This system provides a seamless way for players to access premium content while giving developers a way to earn money from their projects.

Tickets are game-specific currencies designed to support unique in-game economies. Each game defines its own Ticket system to facilitate transactions and rewards within its ecosystem.

Key Features of Tickets:

  • Game-Specific Management – Tickets are created and managed by individual games. For example, Heroes of Newerth: Reborn could have "HoN Tickets".

  • Flexible Implementation – Game creators have full control over how Tickets are earned and used.

    • Some games may reward Tickets through in-game quests.

    • Others may distribute them simply for playing.

    • A mix of both or other creative earning methods can also be used.

  • Redeemable Rewards – Players can use Tickets to unlock in-game content or any other game rewards the game developer associates with this flexible currency.

Tickets can only be used in their specific game. This system offers developers the freedom to design engaging in-game economies that enhance player experiences.

gCoins and Tickets differ significantly in their scope, value, use case, and control.

  gCoins Tickets
Scope
 Platform-Wide Game-Specific
Value Fixed: 0.02 USD per gCoin Determind by Game
Use Case Game Access,In-Game, Marketplace In-Game Purchases 
Control iGames Game Developers

Wallet Accounts

Navigate to the wallet section in your iGames account, and click 'Manage Withdrawal Accounts'. This will prompt you to enter your Stripe information for access details.

Once entered, you will gain access to important details, including:

  • Payout Details – View transaction history and withdrawal status.
  • Personal Details – Review and update your registered information.
  • Authentication Information – Check the security measures linked to your account.
  • Access Your 1099 Tax Form - If you are working and receiving payments through iGames, a 1099 tax form will be provided for tax reporting purposes.

Navigate to the wallet section in your iGames account, and click 'Payment Methods'. From this page, you can edit the label of your connected accounts, delete a linked payment method, or add a new one for more flexible transactions. This ensures you have full control over how you manage payments on the iGames platform.

Currently, we charge only 0.50% for transferring funds from your Fiat Wallet to your linked bank account.

Important Notes on Withdrawals:

  • Bank & Payment Processor Policies: While iGames maintains low fees, your bank or Stripe may have their own limits, processing times, or additional fees that could affect your withdrawal.

  • Processing Times: Withdrawal speeds depend on your bank’s policies and Stripe payment processor timelines.

At iGames, we prioritize the security of your Fiat Wallet by implementing multiple layers of protection to keep your funds and personal information safe.

Advanced Security Measures

  • Encryption: All sensitive data is securely encrypted, ensuring that your information remains private and protected from unauthorized access.

  • Two-Factor Authentication (2FA): To enhance security, 2FA is required for key actions, adding an extra layer of verification beyond just your password.

Secure Withdrawals with OTP Verification

Every withdrawal request requires a One-Time Password (OTP) for verification, adding another safeguard to prevent unauthorized transactions.

 

Payment Chargebacks

To request a chargeback, contact your payment provider (e.g., your bank or credit card company) and provide details about the disputed charge. Notify iGames Support as well to assist in the process.
Submit a ticket through iGames Support with evidence of the incorrect or unauthorized charge. They will review your case and communicate with your payment provider if necessary.
While iGames does not charge fees for disputes, repeated or fraudulent chargebacks may lead to account suspension or restrictions. Always attempt to resolve issue first before contacting iGames support for chargebacks.

Failed Transaction

If your payment fails, first verify that your payment method has sufficient funds and is correctly linked to your iGames account. If the issue persists, contact iGames Support for assistance.
Common reasons include insufficient funds, expired payment methods, or connectivity issues. Ensure your card or account is active, double-check your payment details, and retry. If the issue continues, contact your bank or iGames Support.

If funds were deducted despite a failed transaction, reach out to iGames Support with your transaction details, including the date and ID. They can verify and assist in resolving the issue.

Unknown Charge

Check your transaction history in the Fiat Wallet to identify the source of the charge. If details are unclear, contact Support for clarification.
If you notice an unauthorized charge, report it to iGames Support immediately. Provide the following key details:
  • Date
  • Amount
  • Associated transaction ID
The support team will promptly investigate the issue.
Yes, there will be a full transaction history page (in development). All Wallet balance changes are recorded as data entries in the Fiat Wallet.
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