FAQ
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Wallet
Currencies
No, iGames has no integrations for Web3 or NFTs and has no future plans to do so. iGames does have stored currency in the form of gCoins which would be similar to any other games (including Heroes of Newerth 'gold coins') that are purchased using real world money.
iGames also has a Fiat Wallet that is named such to differentiate the ability to withdraw those funds from that Wallet. Players and Creators would use this wallet for Marketplace transactions (in and out), tournament winnings and creator activities.
Creator activities include making games that earn revenue (selling their game or microtransactions) and providing/producing art assets &other contributions to projects
The Fiat Wallet is used for Markplace transactions (where players can buy and sell items from games made with iGames) as well as getting paid for creator activities. Those activities involve making games and creating & selling art assets or providing custom contributions to projects (games).
gCoins is a virtual currency for game and microtransaction purchases
Game creators set gCoin prices for their game and/or content within their games.
gCoins cannot be earned from games, and are instead purchased using one of 130+ payment methods or from the balance of your Fiat Wallet.
Tickets are game-specific currencies designed to support unique in-game economies. Each game can define its own Ticket system to facilitate transactions and rewards specific to its ecosystem. Tickets are created and managed by individual games. For example, Heroes of Newerth: Reborn would have "HoN Tickets". Each game creator can use this currency system however they would like.
This offers developers flexibility in creating an engaging, in-game economy. Creators are able to define how these game-specific tokens are earned. Some games may reward Tickets through in-game requests, others may simply reward tokens for playing the game, or both or many other possible avenues.
Tickets can be used to redeem in game content or any other rewards they would like to associate with this flexible currency.
Wallet Accounts
Log in to your iGames account, navigate to the Fiat Wallet section, and follow the prompts to update or verify your account details. For significant changes, additional verification may be required.
iGames uses encryption, two-factor authentication (2FA), and secure servers to protect your Fiat Wallet information. Regular monitoring and alerts also safeguard against unauthorized activity.
Withdrawal activity also requires an OTP everytime
Currently, iGames charges only 0.50% for transferring funds from your Fiat Wallet to your linked bank account. However, banks may impose their own limits or processing times.
Payment Chargebacks
To request a chargeback, contact your payment provider (e.g., your bank or credit card company) and provide details about the disputed charge. Notify iGames Support as well to assist in the process.
Submit a ticket through iGames Support with evidence of the incorrect or unauthorized charge. They will review your case and communicate with your payment provider if necessary.
While iGames does not charge fees for disputes, repeated or fraudulent chargebacks may lead to account suspension or restrictions. Always attempt to resolve issue first before contacting iGames support for chargebacks.
Failed Transaction
If your payment fails, first verify that your payment method has sufficient funds and is correctly linked to your iGames account. If the issue persists, contact iGames Support for assistance.
Common reasons include insufficient funds, expired payment methods, or connectivity issues. Ensure your card or account is active, double-check your payment details, and retry. If the issue continues, contact your bank or iGames Support.
If funds were deducted despite a failed transaction, reach out to iGames Support with your transaction details, including the date and ID. They can verify and assist in resolving the issue.
Unkown Charge
Check your transaction history in the Fiat Wallet to identify the source of the charge. If details are unclear, contact Support for clarification.
If you notice an unauthorized charge, report it to iGames Support immediately. Provide the following key details:
- Date
- Amount
- Associated transaction ID
The support team will promptly investigate the issue.
Yes, there will be a full transaction history page (in development). All Wallet balance changes are recorded as data entries in the Fiat Wallet.